Orders & Payment

When is my order confirmed?

An order confirmation is sent after checkout. Final acceptance remains subject to payment authorization, fraud review, inventory availability, and order approval.

Can I change or cancel an order?

Contact Customer Care as soon as possible. Once warehouse processing or shipment begins, changes cannot be guaranteed.

How is checkout handled?

Checkout is operated through Shopify and participating payment providers. Payment-method availability may vary according to location, currency, device, and enabled services.

Shipping

How long does delivery normally take?

Most in-stock orders are prepared within 1–3 business days. Standard delivery within the contiguous United States is generally estimated at 5–12 business days after dispatch.

When will tracking become available?

Tracking is sent to the checkout email when available. Allow up to 48 hours after shipment for the carrier's first scan to appear.

Returns & Warranty

How long do I have to request a return?

An authorized return may be requested within 30 calendar days after confirmed delivery. Review the Return & Refund Policy for eligibility and return instructions.

What does the warranty cover?

Eligible MadhtSa™ products include a 2-year limited warranty for covered defects in materials and workmanship. Consumables, normal wear, misuse, accidental damage, and unauthorized modification are excluded.

Products & Use

How should I choose a MadhtSa™ product?

Review the intended use, specifications, features, and other information provided on the applicable product page and compare the options according to your needs.

Are MadhtSa™ products medical devices?

No. MadhtSa™ pet supplies are consumer products and are not medical devices. They do not diagnose, treat, cure, or prevent disease, and product information does not replace professional medical advice.

How should products or replaceable components be maintained?

Service life varies by product, frequency of use, conditions, and maintenance. Inspect products where appropriate and follow the relevant product guide for cleaning, maintenance, or replacement components.