Shipping Policy
Shipping Policy
Order preparation, estimated transit, tracking, address requirements, and shipping assistance for MadhtSa™ orders.
1. Available destinations
MadhtSa™ ships to eligible addresses presented during checkout.
Free standard shipping applies to qualifying orders delivered within the contiguous United States unless a product page or checkout states otherwise.
Where supported, shipping availability and costs for Alaska, Hawaii, U.S. territories, remote locations, and international destinations are displayed at checkout.
2. Processing time
Most in-stock orders are prepared within 1–3 business days following payment authorization.
Business days exclude weekends and recognized holidays. Verification, address review, periods of high demand, preorders, product availability, or unusually large orders may require additional processing time.
3. Delivery estimates
Standard transit within the contiguous United States is generally estimated at 5–12 business days after dispatch.
Dates displayed during checkout or in shipping confirmations are estimates rather than guaranteed delivery dates. Expedited options, where available, appear at checkout.
4. Tracking
When tracking becomes available, a shipping confirmation is sent to the email address used at checkout.
The carrier's first tracking scan may take up to 48 hours after label creation to appear.
Orders containing multiple products may be shipped separately and may receive separate tracking numbers.
5. Address accuracy and changes
Customers are responsible for submitting a complete and accurate delivery address.
Contact us promptly if a correction is necessary. Changes cannot be guaranteed once warehouse processing has started.
If a shipment is returned because of an incorrect or incomplete customer-provided address, reasonable reshipping costs may apply.
6. Delays outside reasonable control
Weather, carrier capacity, transportation disruption, customs review, security events, holidays, remote destinations, and other circumstances outside reasonable control may affect delivery.
MadhtSa™ will provide available information and reasonable assistance, but carrier estimates cannot be guaranteed.
7. Lost, damaged, or delivered-but-not-received packages
Contact us promptly when tracking shows an unusual delay, a package arrives damaged, or a shipment marked delivered cannot be located.
For a delivered scan, first check the delivery area, household members, neighbors, building staff, and the carrier. Documentation may be requested, and a carrier investigation may be opened before a resolution is provided.
8. International duties and taxes
Where international shipping is offered, customs duties, import taxes, brokerage charges, or other local fees may apply.
Unless checkout specifically states that these charges are prepaid, they are the recipient's responsibility. Customs processing may also increase delivery time.